Publicación:

Reflection paper about Sofitel Legend Santa Clara hotel after my internships

Resumen en inglés

The information of this report is based on my experience as an intern at Sofitel Legend Santa Clara. First, I present the hotel in some of its contexts such as its location and the history of its infrastructure before becoming a hotel in 1995. Then, I describe the hotel‟s objectives and its clientele, the relationship among the hotel‟s ambassadors and the general work environment. Next, I evince my role in the company, my apprenticeship along my internships and my relationship with the Guest Relations department, with my immediate supervisor and with the entire hotel‟s staff in general. Plus, I identify the role of my immediate supervisor, her strengths and weaknesses and the way she has contributed to my professional growth during this process. Finally, I identify the lack of innovation as a problematic of the hotel, propose the creation of an all-in-one mobile app as solution and visualize the possible outcome if the project is one day implemented.