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Sede: Claustro de San Agustín, Centro Histórico, Calle de la Universidad Cra. 6 #36-100
Colombia, Bolívar, Cartagena
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dc.contributor.author | Vergara Schmalbach, Juan Carlos | spa |
dc.contributor.author | Cortez Cantero, María Carolina | spa |
dc.contributor.author | Martínez Correa, María Fernanda | spa |
dc.date.accessioned | 2019-04-01 00:00:00 | |
dc.date.available | 2019-04-01 00:00:00 | |
dc.date.issued | 2019-04-01 | |
dc.format.mimetype | application/pdf | spa |
dc.identifier.doi | 10.32997/2463-0470-vol.27-num.2-2019-2641 | |
dc.identifier.eissn | 2463-0470 | |
dc.identifier.issn | 0122-8900 | |
dc.identifier.uri | https://hdl.handle.net/11227/13879 | |
dc.identifier.url | https://doi.org/10.32997/2463-0470-vol.27-num.2-2019-2641 | |
dc.language.iso | spa | spa |
dc.publisher | Universidad de Cartagena | spa |
dc.relation.bitstream | https://revistas.unicartagena.edu.co/index.php/panoramaeconomico/article/download/2641/2216 | |
dc.relation.citationedition | Núm. 2 , Año 2019 | spa |
dc.relation.citationendpage | 558 | |
dc.relation.citationissue | 2 | spa |
dc.relation.citationstartpage | 544 | |
dc.relation.citationvolume | 27 | spa |
dc.relation.ispartofjournal | Panorama Económico | spa |
dc.relation.references | Cassel, C., Hackl, P., & Westlund, A. H. (1999). Robustness of partial least-squares method for estimating latent variable quality structures. Journal of Applied Statistics, 26(4), 435-446. https://doi.org/10.1080/02664769922322 | spa |
dc.relation.references | Centro de Información Turística de Colombia. (2018). Estadísticas Nacionales-Turísmo Receptor. Retrieved from http://citur.linktic.com/estadisticas/df_cruceros/barcos/8 | spa |
dc.relation.references | Centro de Pensamiento Turístico - Colombia. (2018). Índice de Competitividad Turística Regional de Colombia-ICTRC. Bogotá D. C. | spa |
dc.relation.references | Chin, W. W., & Newsted, P. R. (1999). Structural Equation Modeling Analysis with Small Samples Using Partial Least Square. In Statistics Strategies For Small Sample Research (pp. 307-341). New York: SAGE Publications. | spa |
dc.relation.references | Cronin, J. J., & Taylor, S. A. (1992). Measuring Quality: A Reexamination and. Journal of Marketing, 56(3), 55-68. https://doi.org/10.1177/002224299205600304 | spa |
dc.relation.references | Crosby, P. B. (1992). The eternally successful organization: the art of corporate wellness. New York: First Mentor Priniting. | spa |
dc.relation.references | F. Hair Jr, J., Sarstedt, M., Hopkins, L., & G. Kuppelwieser, V. (2014). Partial least squares structural equation modeling (PLS-SEM). European Business Review, 26(2), 106-121. https://doi.org/10.1108/EBR-10-2013-0128 | spa |
dc.relation.references | Garvin, D. (1984). What Does "Product Quality" Really Mean? MIT Sloan Management Review, 26(1). Retrieved from https://sloanreview.mit.edu/article/what-does-product-quality-really-mean/ | spa |
dc.relation.references | Garvin, D. (1987). Competing on the eight dimensions of quality. Harvard Business Review, 65(6), 101-109. | spa |
dc.relation.references | Gronroos, C. (1982). Strategic Management and Marketing in the Service Sector (Paperback). Helsingfors. | spa |
dc.relation.references | Henseler, J., Ringle, C. M., & Sinkovics, R. R. (2009). Advances in International Marketing. Bingley: Emerald Group Publishing. | spa |
dc.relation.references | Holbrook, M. (2002). Intrduction to consumer value. In M. Holbrook (Ed.), Consumer Value: A framework for analysis and research (pp. 1-28). London: Routledge. https://doi.org/10.4324/9780203010679 | spa |
dc.relation.references | Monecke, A., & Leisch, F. (2012). semPLS: Structural Equation Modeling Using Partial Least Squares. Journal of Statistical Software, 48(3), 1-32. https://doi.org/10.18637/jss.v048.i03 | spa |
dc.relation.references | Redacción Economía. (2019). 2018 fue el mejor año para el turismo en Colombia. El Espectador, p. 1. Retrieved from https://www.elespectador.com/economia/2018-fue-el-mejor-ano-para-el-turismo-en-colombiaarticulo-840013 | spa |
dc.relation.references | Vergara-Schmalbach, J. C., & Quesada, V. M. (2013). Valoración de la Calidad del Servicio Mediante Modelos de Ecuaciones Estructurales (No. 1). Cartagena de Indias: Universidad de Cartagena. | spa |
dc.relation.references | Vergara-Schmalbach, J. C., Quesada, V. M., & Blanco, I. (2012). Factores clave para la valoración de la calidad del servicio y satisfacción del cliente: Modelos causales, desarrollo y evolución. Revista Virtual Universidad Católica Del Norte, 35(1), 380-400. | spa |
dc.relation.references | Wang, M., Wright, J., Brownlee, A., & Buswell, R. (2016). A comparison of approaches to stepwise regression on variables sensitivities in building simulation and analysis. Energy and Buildings, 127(1), 313-326. https://doi.org/10.1016/j.enbuild.2016.05.065 | spa |
dc.relation.references | Zeithaml, V. A. (1981). How Consumer Evaluation Processes Differ Between Goods and Service. Marketing of Service, 9(1), 186-190. | spa |
dc.relation.references | Zeithaml, V. A., Berry, L. L., & Parasuraman, A. (1988). Communication and Control Processes in the Delivery of Service Quality. Journal of Marketing, 52(2), 35. https://doi.org/10.2307/1251263 | spa |
dc.relation.references | Zeithaml, V. A., Parasuraman, L. L., & Berry, L. L. (1990). Delivering Quality Service: Balancing Customer Perceptions and Expectations. New York: Simon and Schuster. | spa |
dc.rights | Panorama Económico - 2019 | spa |
dc.rights.accessrights | info:eu-repo/semantics/openAccess | spa |
dc.rights.coar | http://purl.org/coar/access_right/c_abf2 | spa |
dc.rights.creativecommons | Esta obra está bajo una licencia internacional Creative Commons Atribución-NoComercial-CompartirIgual 4.0. | spa |
dc.rights.uri | https://creativecommons.org/licenses/by-nc-sa/4.0 | spa |
dc.source | https://revistas.unicartagena.edu.co/index.php/panoramaeconomico/article/view/2641 | spa |
dc.subject | Evolución | spa |
dc.subject | Validación | spa |
dc.subject | Selección de modelos | spa |
dc.subject | Economía Regional | spa |
dc.subject | Estudios industriales | spa |
dc.subject | Turismo | spa |
dc.subject | Desarrollo | spa |
dc.subject | Evolution | eng |
dc.subject | Validation | eng |
dc.subject | Selection of models | eng |
dc.subject | Regional Economics | eng |
dc.subject | Industrial studies | eng |
dc.subject | Tourism | eng |
dc.subject | Development | eng |
dc.title | Valoración de la calidad del servicio turístico de Cartagena de Indias, Colombia. | spa |
dc.title.translated | Assessment of the quality of the tourist service in Cartagena de Indias, Colombia. | eng |
dc.type | Artículo de revista | spa |
dc.type.coar | http://purl.org/coar/resource_type/c_6501 | spa |
dc.type.coarversion | http://purl.org/coar/version/c_970fb48d4fbd8a85 | spa |
dc.type.content | Text | spa |
dc.type.driver | info:eu-repo/semantics/article | spa |
dc.type.local | Journal article | eng |
dc.type.version | info:eu-repo/semantics/publishedVersion | spa |
dspace.entity.type | Publication |
Sede: Claustro de San Agustín, Centro Histórico, Calle de la Universidad Cra. 6 #36-100
Colombia, Bolívar, Cartagena
Ver más...