Transformative journey at sofitel legend Santa Clara: A reflection on my internship experience and its impact on professional and personal growth

Abstract

The tourism sector, particularly the hospitality market, is a complex and diverse field marked by the pursuit of service excellence, complex operations, and a continuous quest to deliver unparalleled guest experiences. In this branch of the industry, my academic background led me to conduct a transformative internship at the Sofitel Legend Santa Clara, a prestigious hotel in the captivating city of Cartagena (Colombia). Formerly a 17th-century convent, the hotel has been meticulously transformed into a sanctuary of sophistication and elegance. Beyond its physical transformation, the hotel features a rich history and cultural heritage and stands out in the competitive landscape for its ongoing commitment to exceptional service. The hotel, which elegantly balances history and modernity, invites guests to live an experience beyond lodging. It is a journey through time, a cultural exploration, and a luxury stay. Sofitel Legend Santa Clara is not just a hotel but an exclusive destination that seamlessly blends history with modern style and comfort. As I delved deeper into my internship, I discovered that the exclusivity of the hotel is achieved through its distinctive offerings. From customized concierge services to meticulously designed rooms that combine historic charm with up-to-date accommodations, every aspect is designed to provide an unforgettable experience for guests. Throughout the internship, I had the privilege of fully exploring and immersing myself in the captivating world of this prestigious hotel. This opportunity allowed me to witness the operational complexities firsthand and provided insight into the cultural and historical aspects that contribute to its exceptional service. The impact of this immersion extended beyond professional growth, leaving an indelible mark on my personal development. This work experience has fundamentally changed my perspective and approach as a foreign language student. Rather than just mastering the language, it is about understanding the nuances of cultural communication, anticipating the diverse needs of international guests, and embodying the essence of service excellence. As a result, my internship at Sofitel Legend Santa Clara became a pivotal chapter in my academic and professional journey. It transformed me into a more insightful and culturally aware individual.