Publicación:
Hotel las Islas: Guest satisfaction with a tourist product service

dc.contributor.advisorBenavides León, Carlos Andrés
dc.contributor.authorHidalgo Bertel, Yessica Isabel
dc.date.accessioned2022-12-22T15:56:13Z
dc.date.available2022-12-22T15:56:13Z
dc.date.issued2022-11
dc.description.abstractProviding excellent quality standards has become one of the factors that determine the success of companies providing accommodation services (Falces et al., 1999). Experiences in hospitality and tourism services are the main product of the sector with impact and influence on its competitiveness. Satisfying guests is the ultimate goal of every hotel business, In this context it has a relevant role in the commercial domain and is a starting point on the economy of experience in the sector. The aim of this work is to contribute to the understanding of how the innovation of new tourism products/services could potentially enhance tourism experience by offering more personalized alternatives to meet the unique needs and preferences of each visitor. Grönroos (1984) points out that the quality of services must be seen from the perspective of the customers, stating that "it is the result of an evaluation process, where the consumer compares his expectations with the perception of the service he has received".eng
dc.description.degreelevelPregradospa
dc.description.degreenameProfesional Universitario en Lenguas Extranjerasspa
dc.format.mimetypeapplication/pdfspa
dc.identifier.urihttps://hdl.handle.net/11227/15907
dc.identifier.urihttp://dx.doi.org/10.57799/11227/9867
dc.language.isoengspa
dc.publisherUniversidad de Cartagenaspa
dc.publisher.facultyFacultad de Ciencias Humanasspa
dc.publisher.placeCartagena de Indiasspa
dc.publisher.programProfesional Universitario en Lenguas Extranjerasspa
dc.rights.accessrightsinfo:eu-repo/semantics/openAccessspa
dc.rights.creativecommonsAtribución-NoComercial 4.0 Internacional (CC BY-NC 4.0)spa
dc.rights.urihttps://creativecommons.org/licenses/by-nc/4.0/spa
dc.subject.proposalHospitalityeng
dc.subject.proposalGuestseng
dc.subject.proposalProductseng
dc.subject.proposalServiceseng
dc.subject.proposalExperienceseng
dc.titleHotel las Islas: Guest satisfaction with a tourist product serviceeng
dc.typeTrabajo de grado - Pregradospa
dc.type.coarhttp://purl.org/coar/resource_type/c_7a1fspa
dc.type.driverinfo:eu-repo/semantics/bachelorThesisspa
dc.type.redcolhttps://purl.org/redcol/resource_type/TPspa
dc.type.versioninfo:eu-repo/semantics/publishedVersionspa
dspace.entity.typePublication
oaire.accessrightshttp://purl.org/coar/access_right/c_abf2spa
oaire.versionhttp://purl.org/coar/version/c_970fb48d4fbd8a85spa

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