Reflection paper about Sofitel Legend Santa Clara hotel after my internships
Trabajo de grado - Pregrado
2019-08
Universidad de Cartagena
The information of this report is based on my experience as an intern at Sofitel Legend Santa
Clara. First, I present the hotel in some of its contexts such as its location and the history of its
infrastructure before becoming a hotel in 1995. Then, I describe the hotel‟s objectives and its
clientele, the relationship among the hotel‟s ambassadors and the general work environment.
Next, I evince my role in the company, my apprenticeship along my internships and my
relationship with the Guest Relations department, with my immediate supervisor and with the
entire hotel‟s staff in general. Plus, I identify the role of my immediate supervisor, her
strengths and weaknesses and the way she has contributed to my professional growth during
this process. Finally, I identify the lack of innovation as a problematic of the hotel, propose
the creation of an all-in-one mobile app as solution and visualize the possible outcome if the
project is one day implemented.
Descripción:
Reflection paper about Sofitel Legend Santa Clara hotel after my internships.pdf
Título: Reflection paper about Sofitel Legend Santa Clara hotel after my internships.pdf
Tamaño: 1.328Mb
PDFLEER EN FLIP
Título: Reflection paper about Sofitel Legend Santa Clara hotel after my internships.pdf
Tamaño: 1.328Mb
PDFLEER EN FLIP